Support

Stuck, crashed, or lost your streak? Start here — and if none of this helps, email support@razkgames.com.

Is LoopKO out yet?

Yes! LoopKO is out now on the App Store for iPhone. The Android version is coming to Google Play soon.

Does it need an internet connection?

Not to play — LoopKO works offline. When you're connected, the game uses the connection to show ads and to send gameplay analytics and crash reports. See our Privacy Policy for details.

I lost my progress after reinstalling.

Progress lives in your device's app backup. Restoring your phone from iCloud or Google Play backup brings it back; a fresh install on a new device starts clean. If a score vanished without a reinstall, email us the approximate date and your device model.

The game crashes or freezes on launch.

Restart your device, make sure the app is on the latest version, and confirm you have at least 200 MB of free storage. If it still crashes, send us your device model and OS version and we'll investigate directly.

Are there ads or in-app purchases?

LoopKO is free and supported by ads: a banner during play, plus optional videos you can choose to watch for rewards like extra undos or a second chance after Game Over. No paywalls, timers, or energy systems.

Can I make a video or stream LoopKO?

Yes, always — monetised or not. You don't need our permission. Email press@razkgames.com if you want early access or press assets.

Reporting a bug?

Include your device model, OS version, and what you were doing when it happened. Screenshots or a screen recording get things fixed roughly twice as fast.

RESPONSE TIMES

Bugs & crashes — 2 business days

Purchases & restores — 3 business days

Data deletion — within 30 days